Technical Support

Provides a technical service engineer who will troubleshoot problems within your network environment and will identify and isolate product failures, including whether the failure requires a return of your equipment to Allied Telesis for repairs.

Configuration Assessment Support

This feature provides for an NetComm Services engineer to assess your basic hardware and software configuration files. If additional services are required, the NetComm Services Professional Services organization is available to provide complete engineering services, including design consultation, implementation, documentation and turn-up, which are billed separately.

Software Support

Allows access to software updates and release notes specific to your product purchase through NetComm Services. This includes no-charge updates of the operating system, software patches and revisions as soon as they are released.

Hardware Replacement Support

In the rare event of a hardware failure, this service will ensure product replacement to correct malfunctions, system errors and other related problems that adversely affect the product's ability to operate as designed.